1. General

Welcome to Rithim® (“we”, “us”, “our”). By accessing rithim.co.uk or purchasing from us, you accept these Terms & Conditions (“Terms”) together with the policies they reference. If you disagree with any part, please do not use the site.

We may update these Terms at any time. The date of the latest revision appears at the top of this page; continued use after that date signifies acceptance of the changes.

2. Site Access

We aim for uninterrupted service, but maintenance or events beyond our control may occasionally make the site unavailable. We strive to keep outages brief and to provide notice where feasible.

3. Licence to Use the Site

You receive a personal, non-transferable, revocable licence to browse and use the site for non-commercial purposes. You must not:

• Resell or exploit any part of the site or its content.
• Harvest data via robots, spiders or similar tools.
• Frame, mirror or disguise our branding.
• Use meta-tags or hidden text containing our trade marks.

Breach of this section ends your licence immediately and may result in legal action.

4. Acceptable Use

You agree not to:

1. Introduce malware or harmful code.
2. Harass, threaten or defame others.
3. Engage in fraud or other unlawful acts.

We may suspend or close accounts and remove content that violates these rules or applicable law.

5. Intellectual Property

All text, graphics, logos and images are © Rithim® or its licensors and protected by Dutch and international law. No right, title or interest transfers to you.

6. Disclaimer of Warranties

The site and its content are provided “as-is”. We make no warranties, express or implied, including merchantability, fitness for a particular purpose or non-infringement. We do not guarantee that the site will be uninterrupted, timely, secure or error-free.

7. Errors & Corrections

Occasionally the site may contain typographical or pricing errors. We reserve the right to correct inaccuracies and cancel orders affected by them, even after an order is placed.

8. Shipping

Orders usually leave our warehouse within one business day (Monday to Friday, except Dutch public holidays). As soon as your parcel is on its way you receive an e-mail with track and trace.

Shipping costs, free-shipping thresholds per destination and estimated delivery times are listed in full on our shipping page, which forms part of these Terms. Checkout always shows the exact amount for your destination. Business orders are quoted separately.

9. Tracking

Tracking information may take up to 24 hours to activate after dispatch. If tracking remains inactive beyond that, contact support@rithim.co.uk.

10. Customs & Duties

Orders shipped outside the EU may incur import taxes and customs fees. These charges are the recipient’s responsibility and are not included in our prices.

11. B2B Exclusions

Trade customers are not eligible for consumer discounts, coupons, promotions or free-shipping thresholds unless agreed in writing.

12. Right of Withdrawal

You have the right to withdraw from your order within 14 days of receipt without giving any reason. At Rithim you get 30 days. This period runs from the day on which you, or someone you have designated, receive the last product of your order.

Report your withdrawal to us at support@rithim.co.uk, through your account, or using the model withdrawal form on our returns page. After that report you have 14 days to send the products back.

We refund the full order amount, including the shipping costs you paid on your order, based on the cheapest standard delivery we offer. We do so within 14 days of your report, using the same payment method you used. We may withhold the refund until we have received the products back or until you have proven that you have shipped them, whichever comes first.

The cost of the return shipment is yours. Within the Netherlands, Belgium, Germany and France we cover those costs and send you a return label. If you live elsewhere, you pay for the return shipment yourself. Expect around € 7.25 per parcel; check your carrier's website for exact rates. If we sent you a wrong or defective item, the return is always at our expense, wherever you live.

Diminished value. You may unpack and assess the products as you would in a shop. If you go beyond that and the product or its packaging is damaged more than was necessary to assess it, we may charge that diminished value to you. So handle the product with care, keep the original packaging and all accessories complete, and pack it sturdily for the return.

Exception. Sealed personal care products whose seal has been broken after delivery cannot be returned for hygiene reasons.

All steps and timelines are on our returns page.

13. Order Cancellation Before Dispatch

Changed your mind before we ship? Email support@rithim.co.uk with your order number for a full refund.

14. Incorrect Products

If we send the wrong item, notify us within 30 days. We will provide a prepaid return label and ship the correct product or refund upon return.

15. Damaged or Faulty Items

Report damage with photos within 30 days. We’ll arrange a replacement or refund. Use tracked shipping for returns; lost parcels are not our responsibility.

16. Availability & Back-Orders

Stock levels are updated regularly but not in real time. If we cannot fulfil your order within 30 days, we will offer a new delivery date, a substitute or a full refund.

17. VAT & Tax

EU prices include Dutch VAT (21 %). Outside the EU, VAT is removed at checkout. VAT ID: NL003367593B65. EU businesses with a valid VAT ID may request a zero-rated supply.

18. Customs & Import Duties (Further Details)

Local customs charges vary by country and order value and may delay delivery. If you refuse to pay, the parcel may be returned or destroyed; we will refund the product price minus any costs incurred.

19. Minors

Our products are intended for adults. Under-18s may use the site only under parental or guardian supervision. We do not knowingly collect data from children under 13.

20. Updates to These Terms

We may amend these Terms to reflect legal or operational changes. Material updates will be announced on the site or via email (for account holders).

21. Product Safety & Allergies

Follow on-pack instructions and patch-test if you have sensitive skin. Natural ingredients can cause slight variations between batches. Rithim® is not liable for reactions due to individual sensitivities or misuse.

22. Complaints & Disputes

Is something not going as planned? Let us know at support@rithim.co.uk, including your order number. You will receive a confirmation of receipt within 2 business days and a substantive reply within 14 days at the latest.

If we cannot work it out together, you can submit your dispute for mediation via WebwinkelKeur: https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil

23. Governing Law & Jurisdiction

These Terms are governed by Dutch law. Disputes will be brought before the competent court in the district of Rotterdam, the Netherlands, unless mandatory law designates another court. The Vienna Sales Convention does not apply.

24. Final Provisions

If any clause is deemed unenforceable, the remainder of the Terms stays in force. Additional consumer-favourable provisions will be provided in a durable medium and become part of the contract. Failure to enforce a right is not a waiver of that right.