Things can always turn out differently than planned. We recommend raising complaints with us first by e-mailing support@rithim.co.uk. Briefly describe what happened and include your order number, and we will look into it right away.

What you can expect from us:

• A confirmation of receipt within 2 business days.
• A substantive reply within 14 days at the latest. If we need more time to investigate, we will let you know within those 14 days, with an indication of when you will get an answer.

If this does not lead to a solution, you can submit your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.